Privacy Policy

1. Data Collection Practices

We collect information that you provide directly to us when opening an account, undergoing institutional verification, placing an order, or contacting customer support. This may include your name, institutional email, shipping address, payment details, and research credentials.

We also automatically collect technical data regarding your interaction with our website, such as IP addresses, browser types, and access times, to ensure platform security and optimize user experience.

2. How Data Is Used

The primary purpose of collecting your data is to fulfill your orders securely and verify your eligibility to purchase research compounds. We use your data to:

• Process transactions and arrange shipping.
• Perform mandatory compliance checks and institutional verification.
• Send important updates regarding orders, lab reports, or regulatory changes.
• Improve our website performance and security infrastructure.

3. Data Protection Measures

We employ enterprise-grade security protocols, including End-to-End Encryption (E2EE), SSL/TLS certification, and secure isolated databases. We prioritize data minimization, meaning we only retain information strictly necessary for legal compliance and order fulfillment. Sensitive payment data is tokenized and never stored on our direct servers.

4. Cookies and Tracking

NeovexLabs uses essential cookies required for the functioning of the store (e.g., maintaining cart sessions and login states). We do not use third-party advertising cookies or share your browsing behavior with external marketing agencies. You may adjust your browser settings to decline non-essential cookies.

5. Third-Party Sharing

We maintain strict confidentiality. Your data is never sold or rented. We only share necessary information with trusted third-party service providers (such as shipping couriers and payment processors) strictly for the purpose of executing your order.

All third-party partners are vetted to ensure they adhere to GDPR standards and maintain the confidentiality of our clients.

6. User Rights & GDPR Compliance

In accordance with the General Data Protection Regulation (GDPR), you hold the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data ("Right to be forgotten"), subject to our legal retention obligations.
• Right to Data Portability: Request transfer of your data to another service.

7. Contact for Privacy Concerns

If you have questions about this Privacy Policy, wish to exercise your data rights, or have security concerns, please contact our Data Protection Officer at support@neovexlabs.shop.